Rosalind Connor comments on the new PQM Good Communications Guide for Professional Pensions
The Pension Quality Mark (PQM) has high hopes for its Good Communications Guide, which it launched on 29 September.
The goal of the guide is to help scheme members make better decisions about their retirement planning, and give employers and schemes the tools and information they need to support members.
Rosalind Connor says she can see the appeal of simpler communications, but is wary of what she calls the “Trump effect” on communications:
“Some concepts in pensions are complicated and there is a risk that too much simplification in scheme communications can lead to inaccurate messages being sent to members.
“Sometimes we have to tell members that ‘you will be fine but you have to spend a couple of hours reading these documents in order to be so’.”
Read the full article in Professional Pensions here
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