Anne-Marie Winton comments in Pensions Expert re NI police pension payment glitch puts spotlight on admin
Trustees must demand “chapter and verse” from payroll administrators when errors do occur, she said, and interrogate administrators’ performance updates at quarterly meetings.
Anne-Marie also said it was important for trustees to closely measure administrators’ key performance indicators in order to hold them to account.
“If you tell administrators you’re measuring a service you have a stick to beat them with if they don’t meet standards,”
Read the full article in Pensions Expert here.
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