12th January 2016 Anne-Marie Winton comments in Pensions Expert re NI police pension payment glitch puts spotlight on admin

 Anne-Marie comments in Pensions Expert after a technical error at the Police Service of Northern Ireland pension scheme has caused a delay in the payment of pensions to 12,000 former police officers and dependants.

Anne-Marie said in some cases scheme trustees may only be alerted to delays in payments by member complaints, “sometimes an administrator won’t tell the scheme and [is] trying to sort it out.”

Trustees must demand “chapter and verse” from payroll administrators when errors do occur, she said, and interrogate administrators’ performance updates at quarterly meetings.

Anne-Marie also said it was important for trustees to closely measure administrators’ key performance indicators in order to hold them to account.

“If you tell administrators you’re measuring a service you have a stick to beat them with if they don’t meet standards,”

Read the full article in Pensions Expert here. 

 

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