12th January 2016 Anne-Marie Winton comments in Pensions Expert re NI police pension payment glitch puts spotlight on admin
Anne-Marie said in some cases scheme trustees may only be alerted to delays in payments by member complaints, “sometimes an administrator won’t tell the scheme and [is] trying to sort it out.”
Trustees must demand “chapter and verse” from payroll administrators when errors do occur, she said, and interrogate administrators’ performance updates at quarterly meetings.
Anne-Marie also said it was important for trustees to closely measure administrators’ key performance indicators in order to hold them to account.
“If you tell administrators you’re measuring a service you have a stick to beat them with if they don’t meet standards,”
Read the full article in Pensions Expert here.
The views in this article are intended for general information purposes only and should not be used as a substitute for professional advice. ARC Pensions Law and the author(s) are not responsible for any direct or indirect result arising from any reliance placed on content, including any loss, and exclude liability to the full extent. Always seek appropriate legal advice from a suitably qualified lawyer before taking, or avoiding taking, any action. If you have any questions on the points raised in the above, please do not hesitate to get in touch.